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Delivery Driver Non CDL & CDL
Primary focus is the delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer's place of business. Expected to maintain professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships.
Abide by all Company safety policies and state and federal transportation regulations
Collect payments from customers in monetary form acceptable to Company
Efficiently unload cargo and stage products at customer's place of business.
Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
Maintain professional representation of the Company in all interactions with customers and through responsible driving
Maintain records required for compliance with state and federal regulations, including driver's logs, records of fuel purchases, mileage records and other records required by law and Company policy
Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
Timely transportation of product from origin to destination as assigned
Collaboration- Building partnerships and working collaboratively with others to meet shared objectives
Decision Quality - Making good and timely decisions that keep the organization moving forward.
Equipment Utilization - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials.
Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
Navigates Field Service Interactions - Briefs customer on service interaction~Confirms logistics of visit/interaction~Defines scope of service interaction~Displays appropriate body language with the customer~Offers alternative or interim solutions~Reads the customer''s tone and body language~Reflect and plan for future interactions
Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Policy & Procedures - The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
Service Into Sales - Ability to recognize sales opportunities during service interactions to enhance overall customer service; Presents products and solutions in a compelling way, Recognizes clues for added needs, Refers added customer needs to appropriate team, Transitions from service to sales conversation
Verbal Communication - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.
Navigates Field Service Interactions
Policy & Procedures
Equipment Utilization
Physical Demands/Work Environment/Travel Requirements:
• Travel required: 75% of the time, no overnight stays (CDL drivers will have overnight stays)
Our people are passionate about what they do, the product they sell, and the customers they serve. DEL-NON-CDL
