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Zomato Live Chat Help Agent (WFH)
Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Both Can Apply
Department: Customer Support / Online Assistance
Location: Pan India
About the Role
Zomato is seeking Live Chat Help Agents to provide real-time customer support through online chat. In this work-from-home position, you will assist customers with order issues, app navigation, payment concerns, delivery status, and general inquiries—all through chat-based communication. No calling required. This is an excellent opportunity for individuals with strong written communication skills who want a flexible remote job with growth potential.
Key Responsibilities
Respond to customer messages via live chat in a timely and professional manner
Support users with order tracking, delivery delays, payment issues, and refund queries
Guide customers on using app features, menu choices, and account updates
Document chat conversations safely and accurately within internal systems
Escalate complex issues to senior support or specialized teams when needed
Maintain high service standards, empathy, and problem-solving throughout interactions
Follow Zomatos defined processes, chat scripts, and service guidelines
Skills & Requirements
Minimum qualification: 12th pass (Graduates preferred)
Strong written English communication skills
Basic computer literacy and familiarity with mobile apps
Ability to handle multiple chats simultaneously
Customer service experience is preferred but not mandatory
Calm, patient, and solution-focused attitude
Work From Home Requirements
Laptop/desktop or smartphone with stable high-speed internet
A quiet and disturbance-free workspace
Ability to log in on time and meet assigned service schedules
Salary & Benefits
Competitive monthly income
Incentives based on chat performance and customer satisfaction
Full work-from-home convenience
Training will be provided for freshers
Career growth within customer operations and chat support roles
If you love helping people and want a positive work-from-home career in the digital food delivery space, apply today and join Zomato as a Live Chat Help Agent.
