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Zomato Restaurant Partner Support Executive
Job Summary
Zomato is seeking a dedicated and proactive Restaurant Partner Support Executive to assist our restaurant partners with queries, operational challenges, and platform-related issues. In this role, you will be the primary point of contact for ensuring partner satisfaction, smooth day-to-day operations, and timely resolution of concerns. You will work closely with cross-functional teams to deliver exceptional support and maintain positive long-term business relationships.
Key Responsibilities
- Serve as the first point of contact for restaurant partners via phone, chat, and email to resolve queries and provide timely assistance.
- Troubleshoot issues related to live orders, menu updates, payouts, delivery coordination, and platform changes.
- Guide partners in navigating Zomato tools, dashboards, and features to enhance operational efficiency.
- Coordinate with internal teams such as Logistics, Finance, Account Management, and Technical Support to resolve complex or escalated cases.
- Maintain detailed records of partner interactions, feedback, and resolutions.
- Ensure SLA adherence and maintain high standards of communication and service quality.
- Educate partners about new policies, product features, and best practices to improve overall performance.
- Identify repetitive issues and share insights to help improve internal processes.
- Build strong relationships with restaurant partners to elevate their experience and success on the platform.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong customer service orientation and ability to remain calm under pressure.
- Problem-solving mindset with the ability to think logically and provide quick solutions.
- Basic understanding of technology, mobile applications, and CRM tools.
- Strong organizational and multitasking skills.
- Ability to adapt quickly to process changes and handle a fast-paced environment.
Experience
- 0–3 years of experience in customer support, partner management, call center operations, or similar roles.
- Previous experience in food delivery services, hospitality, or tech-enabled platforms is an added advantage.
Working Hours
- Full-time position with rotational shifts, including weekends and public holidays.
- Flexibility to work morning, evening, or night shifts based on business requirements.
- Remote, hybrid, or office-based setup may vary depending on location and team guidelines.
Knowledge, Skills, and Abilities
- Strong interpersonal and relationship-building abilities.
- Quick learner with a passion for helping partners succeed.
- Ability to analyze partner pain points and offer relevant solutions.
- High attention to detail and accuracy in documentation.
- Proficiency in using computers, communication tools, and customer support software.
Benefits
- Competitive salary with performance-based incentives.
- Health insurance and wellness support plans.
- Opportunity to work with one of India’s leading food-tech companies.
- Career growth and internal mobility opportunities.
- Learning and development programs to enhance technical and communication skills.
- Supportive work culture and inclusive environment.
Why Join Zomato?
By joining Zomato, you become part of a dynamic, innovative, and fast-growing ecosystem that impacts millions of customers and restaurant partners every day. You will work with talented teams, gain valuable industry experience, and contribute directly to improving the food delivery and dining experience across the country. Zomato encourages creativity, growth, and continuous learning while giving you the opportunity to make a meaningful difference.
How to Apply
Interested candidates can apply through the official Zomato careers portal or submit their updated resume to the designated recruitment email mentioned in current job postings. Ensure your application includes your contact details, relevant experience, and a brief note on why you would be a great fit for this role.
